Agora - Speech-Act-Based Adaptive Case Management
نویسندگان
چکیده
Today’s work is increasingly characterized by unpredictable collaborative processes called knowledge work. Some types of knowledge work are supported by case management tools which typically provide regulated access to case-related information. Knowledge workers are well aware of the pragmatic dimension of their communicative acts, but the systems they are using currently are not. This demo paper presents a prototype of a speech-act-based adaptive case management tool we call Agora. In Agora, we focus on interactions of a case and enable flexible documentation of ad-hoc interactions and activities as well as support for (semi-)structured processes. Interactions are linked to appropriate artifacts of the case. The approach enables useful inferences by the user and automatically by a system from all documented interactions and caserelated data. For example, it can help in unveiling assertions and commitments, finding unfulfilled promises, and automatic reactions to certain interactions. Thereby, the approach facilitates integration of structured, semi-structured and ad-hoc processes.
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